BetX Privacy Policy for BetX and BetXchange Users in South Africa and the Handling, Use, Security, and Sharing of Personal Information Across iGaming Services

Who This Privacy Policy Covers

This policy covers several groups of users. It applies to people who browse BetX or BetXchange without opening an account, users who create an account, and those who begin but do not complete the sign-up process. It also applies to people using mobile versions of the platform and any related app-based services.

It further covers users who interact with BetX through a contact form, customer support, or email correspondence. Some parts of this policy are more relevant to fully verified players, especially where identity checks, withdrawals, and compliance reviews are involved. This document works alongside the platform’s terms and does not replace the general Terms & Conditions.

What Personal Information BetX Collects

In simple terms, personal information means any data that can identify you as a BetX or BetXchange user, either directly or when combined with other account details. Some of this information is provided by you during sign-up or verification, while some is collected automatically when you use the website or mobile services. If you start BetXchange account registration, use account tools, make deposits, place bets, or request withdrawals, different categories of data may be processed.

BetX may collect the following categories of information:

• Registration data such as your name, surname, email address, phone number, residential details, and date of birth.
• Identification and KYC/FICA data such as ID documents, proof of address, and extra details needed for age, source, or AML-related checks.
• Account and activity data such as bets placed, bonuses used, transaction history, deposits, withdrawals, and account interactions.
• Payment-related information such as payment method type, provider references, transaction amount, status, and timestamps.
• Technical and usage data such as IP address, device type, browser details, cookie data, log files, and session activity.
• Communication and marketing preferences such as opt-in status, notification settings, and consent choices for promotional messages.

Some information may be requested because anti-money laundering rules, financial compliance duties, and gaming regulation require it.

Why and How We Use Your Personal Information

BetX uses personal information for specific and limited purposes connected to service delivery, account operation, legal compliance, and platform improvement. The data is not collected for unrelated use, and BetX does not sell personal information to third parties as a separate business.

For account and service delivery, information is used to create and manage your account, process bets and payments, provide bonuses where applicable, and send service-related notices. This includes practical functions such as login verification, balance updates, and withdrawal handling.

For legal, regulatory, and responsible gaming purposes, information may be used to verify identity, confirm age, complete KYC, FICA, and AML checks, and detect suspicious or restricted activity. It may also support player protection measures and the application of the BetX responsible gaming guidelines, with more detail available on the responsible gaming page.

For analytics and service improvement, BetX may review how users interact with the site, identify technical issues, test features, and measure the performance of communications. Where possible, this information is aggregated, anonymised, or otherwise reduced so that it is less directly linked to an individual player.

Legal Basis for Processing in the iGaming Context

BetX may rely on different legal bases depending on the type of processing involved. In some cases, processing is necessary to perform the contract with the player, such as opening an account, accepting bets, or handling withdrawals. In other cases, South African legal and regulatory duties require identity checks, record keeping, and reporting.

BetX may also process data on the basis of legitimate interests, such as fraud prevention, platform security, service improvement, and limited analytics. Consent may apply where a specific type of marketing message or non-essential cookie requires it. Where marketing interests conflict with legal duties or player rights, the law and the rights of the data subject take priority.

Processing purpose and typical legal basis at BetX

Sharing Your Information with Third Parties

BetX may share limited personal information with selected third parties where that is necessary for delivering services and meeting compliance duties. This can include payment processing, game and platform support, KYC or anti-fraud checks, system hosting, technical maintenance, and communications delivery.

Information may also be shared where regulators, law enforcement bodies, courts, or other authorised authorities make a lawful request. In each case, BetX aims to share only the minimum information needed for the relevant purpose. Service providers are typically engaged under agreements that require them to protect personal information and use it only according to BetX instructions or legal obligations.

Categories of third-party recipients and why BetX shares data

How Long We Keep Your Personal Information

BetX keeps personal information only for as long as it is needed for account management, service delivery, legal compliance, financial record keeping, dispute handling, and regulator-facing obligations. Retention periods can differ depending on the category of information and the rules that apply in South Africa.

When the relevant retention period ends, the information may be securely deleted, anonymised, or otherwise de-identified so that it no longer directly identifies a player. Some data must be held longer than other data because transaction records, identity checks, and compliance files are treated differently from marketing preferences or short-term technical logs.

Types of personal information and general retention approach

How We Protect Your Information

BetX uses reasonable technical and organisational measures to protect personal information within an online betting environment. These measures are designed to reduce the risk of unauthorised access, misuse, disclosure, alteration, or loss.

Core protection steps may include:

• Encryption methods for data transmission and, where appropriate, protected storage.
• Role-based access controls so only authorised staff can access relevant information.
• Secure systems, updates, patching routines, and technical hardening measures.
• Staff training on privacy, confidentiality, and proper data handling.
• Monitoring, logging, and incident response processes to detect and address security events.

No online platform can guarantee absolute security at all times. BetX works to reduce risk and, where the law requires it, affected users may be notified if a significant data incident occurs.

Your Account Credentials and Player Responsibility

You are responsible for keeping your username, password, and login access confidential. This also includes taking reasonable care of the phone, tablet, or computer used to access BetX or BetXchange services.

Sharing login details with another person, saving them in insecure places, or staying signed in on a shared device increases the chance of unauthorised access. Subject to applicable law, BetX may not be responsible for losses that result from a player failing to take reasonable steps to protect account credentials.

Practical ways to improve account security include:

• Use a strong and unique password for your BetX account.
• Do not share your username or password with anyone else.
• Use different passwords across different online services where possible.
• Log out after each session, especially on shared or public devices.
• Keep your device, browser, and operating system updated.

Cookies and Similar Technologies

BetX and BetXchange use cookies and similar tools such as tags, pixels, and local storage to keep the website working properly, remember user preferences, understand how services are used, and support lawful communication and content delivery. These technologies can also help with security, login continuity, and the measurement of site performance.

Main cookie categories include:

• Strictly necessary cookies, which support core website functions, logins, and secure sessions.
• Performance and analytics cookies, which help measure traffic, technical behaviour, and service usage.
• Functionality cookies, which remember settings such as language or other user preferences.
• Marketing or advertising cookies, which may support relevant promotions where permitted and properly managed.

You can usually manage cookie preferences through your browser settings and, where available, through tools on the website itself. Disabling some cookies may affect how certain features work. More detailed information is available on the separate cookie page at /cookies/.

Your Privacy Rights and How to Exercise Them

Depending on the circumstances and applicable law, you may have several rights in relation to your personal information. These rights are not absolute in every case, but BetX should provide a reasonable route for users to make privacy-related requests.

You may be able to:

• Ask what categories of personal information BetX processes about you.
• Request access to personal information linked to your account.
• Ask for inaccurate or incomplete information to be corrected.
• Object to certain processing, including direct marketing in some cases.
• Change or withdraw consent where processing relies on consent.
• Request deletion of certain data where retention is no longer necessary.
• Request restriction of processing in specific situations.
• Ask for more information about how BetX handles your data.

To process some requests, BetX may need to confirm your identity before acting. Responses are generally provided within a reasonable period and in line with applicable law. Some requests may be limited where financial records, compliance files, or legal obligations require the information to be kept. If you want to contact BetX about your data, please use the options on the contact page.

International Transfers of Personal Information

Some BetX service providers, such as technology, hosting, fraud prevention, or payment partners, may operate outside your country of residence. As a result, personal information may be processed in another country when this is necessary for the services described in this policy.

Where cross-border transfers are involved, BetX aims to work with providers that can maintain an appropriate level of data protection. Contractual measures and privacy obligations may be used to require those partners to apply suitable confidentiality and security standards. These transfers are limited to the purposes already described in this policy and do not remove your privacy rights.

Updates to This Privacy Policy

BetX may update this privacy policy when legal requirements change, when regulator expectations shift, or when products and services develop in ways that affect personal information handling. The latest version will be published on this page.

You should check this page from time to time to review any changes. If an update is material, BetX may also provide an additional notice through the website, account interface, or another suitable communication channel.

How to Contact BetX About Privacy

If you have a privacy question, request, or complaint, you can contact BetX through the main contact page, through account support, or by using the contact details listed on the website. For privacy-specific matters, the preferred route is the contact page at /contact-us/, where current contact options should be available.

Official social channels may also be used for general updates or non-sensitive enquiries, but they are not suitable for sending confidential personal information.

Contact channels for privacy-related queries

Examples of official BetX channels include Facebook, X (Twitter), Instagram, and YouTube.